Technology

Customer Data Platform (CDP)

Tool creating unified customer profiles from multiple sources.

Glossary Term

Tool that collects and organizes customer data from multiple sources to create unified profiles.

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Attribution Modeling

Complex systems crediting touchpoints, missing natural patterns.

CRM (Customer Relationship Management)

Technology managing interactions, often with industrial-age models.

Chatbots

AI tools simulating conversation to assist customers.

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Continue building your Value-First vocabulary with our comprehensive glossary of 132 terms.

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