Active • Government Technology (GovTech) • Enterprise (acquired companies)
🏛️
The Government Tech Company
The Reality
Custom integration nobody can maintain
Black Box Code Key Person Dependency Technical Debt
⚠️ What Was Actually Happening
Marketing lives in HubSpot. Sales lives in Salesforce.
An engineer built a custom Azure function to sync them. Then he left.
No documentation. No one who understands the code.
Field mappings might be hardcoded. Nobody knows for sure.
Three different departments administer HubSpot — with no coordination.
The integration is a black box that could break any day.
"
The original engineer is gone. He's unwilling to help.— On the Azure function that runs their HubSpot-to-Salesforce sync
📋 The Symptoms
- Undocumented custom integration code
- No internal expertise to modify or fix
- Possible hardcoded values that don't reflect current fields
- Three departments touching HubSpot without coordination
- Risk of catastrophic failure with no recovery plan
📍 Where They Are Now
✓ What's Different
- → Code audit underway
- → Evaluating native integration as replacement
- → Documenting what the function actually does
- → Identifying what data transformations are required
~ What's Still Messy
- → Can't delete until replacement is proven
- → Native connector may not handle transformation logic
- → Three departments need alignment on any change
The Pattern
Custom integrations become landmines when the builder leaves. If no one can explain what the code does, you don't have an integration — you have a liability.
Quick Facts
- Industry
- Government Technology (GovTech)
- Team Size
- Enterprise (acquired companies)
- Status
- Active
- Patterns Identified
- 3
Universal Patterns
This story reveals patterns seen across industries:
Black Box Code
Key Person Dependency
Technical Debt
More Transformation Stories
Every organization is in the middle of this.
This story is anonymized. The organization is real. The challenges are universal.