The Device Repair Company IT Asset Management
Barcode-Scanner Parts & Labor Entry
Technicians processed 6,000+ repairs annually using paper forms. Parts and labor were recorded manually, then entered into the system later — creating delays and errors.
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The Old Way
1 Write parts used on paper form
2 Note labor time manually
3 Stack forms for data entry later
4 Admin enters data into system
5 Reconcile discrepancies
6 Calculate totals for invoicing
Every step is a chance for errors. Every context switch costs time. Every manual entry is friction your team learns to resent.
✓
The Solution
A scanner-friendly interface on Ticket records that searches the parts catalog via barcode or text, adds charges in real-time, and calculates totals automatically.
Capabilities
✓ Barcode scanner integration
✓ Parts catalog search
✓ Labor time entry
✓ Real-time total calculation
✓ Margin visibility
✓ Direct charge creation on tickets
See It In Action
An interactive mockup of what this looks like inside HubSpot
Impact
10 min → 30 sec
Charge entry time
95% reduction
Data entry errors
Same-day billing
Invoice generation delay
Technical Highlights
- • GraphQL queries to Listings object
- • Serverless functions for CRUD operations
- • Optimized for warehouse scanning workflows
The Pattern
"Meet your users where they work. If they have scanners, build for scanners. If they're on the floor, design for the floor."
UI extensions are often part of larger transformation journeys.
See Active Transformations