Transitioning • HR Services / Staffing • Enterprise (global parent company)
👥
The Enterprise Staffing Company
The Reality
Integration go-live is just the beginning
Go-Live Reality Hypercare Intensity Knowledge Transfer
⚠️ What Was Actually Happening
HubSpot needed to talk to PeopleSoft (their core staffing system).
Bidirectional. In real-time. With complex business rules.
The integration went live. Then the problems started.
Webhook loops. Data conflicts.
40 super admins who didn't need to be super admins.
Contacts being deleted when they should have been inactivated.
"
Daily hypercare calls. Including weekends. Including holidays.— What December actually looked like
📋 The Symptoms
- Webhook loops causing cascading updates
- Data conflicts between systems
- Access control proliferation (30→40 super admins)
- Deletion vs. inactivation confusion
- Manual sandbox/production synchronization
📍 Where They Are Now
✓ What's Different
- → Contract ending after two months
- → Integration stable
- → Team trained on custom code
- → Contact deletion locked down (inactivation only)
- → Location description defaults implemented
- → Business rules documented and enforced
~ What's Still Messy
- → Complex data model limits AI automation potential
- → Multiple systems still create fragmentation
- → Webhook architecture inherently prone to loops
The Pattern
Go-live is the beginning, not the end. Hypercare isn't optional. The work after launch is where the real integration happens.
Quick Facts
- Industry
- HR Services / Staffing
- Team Size
- Enterprise (global parent company)
- Status
- Transitioning
- Patterns Identified
- 3
Universal Patterns
This story reveals patterns seen across industries:
Go-Live Reality
Hypercare Intensity
Knowledge Transfer
More Transformation Stories
Every organization is in the middle of this.
This story is anonymized. The organization is real. The challenges are universal.