The Real AI Readiness Story
700 → 2
Support agents. Same workload. Different preparation.
2 Months
Documentation Sprint
Every process documented. Every workflow mapped. Every piece of institutional knowledge captured. Leaders ordered this investment.
The real investment
Human effort. Leadership decision. Preparation before technology.
Activation
AI Goes Live
The last step
2
support agents
down from
700
~90% of the effort
~5%
Result
"The two months of documentation prep wasn't the boring part before the AI magic. The documentation WAS the magic. The AI was just the last step."
Value-First Platform: AI Data Readiness · Series Part 4 with Trisha Merriam
valuefirstteam.com