The HubSpot Help Line - Feb 11, 2026

[00:00] **Introduction** Rob: You've reached the Hubspot Helpline.

[00:12] **Opening Remarks** Rob: What a way to get pumped up for a recurring Wednesday show with four of my favorite people in the entire Hubverse. It's the Hubspot Helpline. I am Rob, aka the Mayor of Inbound. Uh I am joined by Chris, Must Carolan, uh even though it's not the holidays, Mr. George B. Thomas, the wonderful Casey Greyhound of the Helpline, Hawkins and the one, the only, the original Hubspot evangelist, Kyle Jepson. How are we doing on this Wednesday?

Casey: Doing great. Excited to be back with the crew. George: Doing good, doing good. Any any time spent with you guys is amazing time. Rob: I have condensed the intro by the way, George to to to to the feedback I received earlier about it being almost too long and and long-winded. I've condensed it a little bit, so thank you for that. George: Who would have said that? Kyle: Sorry, I'm going to drag it out a little longer now. Every Wednesday, I have this question. I'm finally brave enough to ask it. This happened while I was out on parental leave. Why is Casey a Greyhound? And what does that mean? Rob: Oh, we did uh Super did a Admin of the Year uh competition, challenge, contest and there were 32 initial entrance. Uh, Chris made the top eight, top 16. Anyway, we got it down to like a sweet 16 and as a way of saying thank you to just being a Hubspot B D A dollar sign dollar sign. I made custom videos for the top 16 that were, Kyle, you had one of these, one of the original real Admin of Genius. Kyle: Oh yeah, yeah, yeah, yeah. Rob: Uh, I think George B had one, but I did real Admin of Genius and uh I had to to scrape socials and LinkedIn and figure out some clever way to introduce people. Casey just became the Greyhound of the Helpline because of is it Doug or Frank? Casey: Doug. Kyle: That's what you were between Doug or Frank? Casey: Um yeah, Kyle, I don't know, I don't know if you know this, Kyle. Uh I have two Greyhounds. Frank is the older of the two Greyhounds and he is the bigger personality of the two. Um but in April I got our second, we got our second Greyhound, Boson, who he makes more appearances because he's a little more of a Velcro dog. George: And what's the second dog's name? Casey: Boson. George: Oh see, see Rob, you were so close. Like an E and a D, they're they were so close. Rob: I confused Doug with dog, I think uh because of the Greyhound. But I was close. I got one of them. I mean that's that's not bad. So. George: 50-50. Rob: Yes, that is the reason. um Casey: Thanks. Rob: I Mr., I think Mr. Profoundly Pro 4,000 was Chris: For some reason, mine mine is not stuck and I'm somehow back to Chris Mus Carolan, uh which you have to immediately qualify immediately. Like as master of ceremonies, I would hope you can generate titles that don't have to be explained like right after you say it. So maybe we can work on that. Like take some notes. Casey: Is it time for feedback already? George: Gosh, I'm tired. Rob: It's always time for feedback. Feedback is a gift. I know Chris' intent is to make me, the show and everybody on it better. So duly noted, Chris, I'll do a better job of giving you a good nickname. And I think one of my original roles is supposed to be corrections. Uh I made top 16, I think. I think Casey, you're top eight? Yeah. Casey: No, I made it further than Chris, so. Chris: Yeah, I just want to make sure that that was clear since Rob mentioned me and not Casey, like yeah, Casey crushed it. Rob: I I know that she made it further too because she got a custom song uh by the way, which was the reward for making the top eight, which uh was pretty I thought it was pretty good. I did, I did a pretty good job on on those custom songs. George: You always kill it, Rob. Chris: Rob, uh where did you uh announce Admin of the Year? Rob: We announced it at the Super Afterparty at Inbound. Chris: Great segue, Chris. Rob: Speaking of which, we are introducing a couple new segments. One of which is going to be about inbound. To back up just a little bit, George said it best when he said that uh with an audience full of humans, we need to give not as much structure or scripting, the intent is to be authentic, organic, genuine, human, but more milestones. So if people are tuning in or, you know, choosing to spend time with us on a Wednesday, maybe they don't have an hour, but to give more recurring milestones along the show format. So, one of the first ones will be weekly inbound updates. I think Road to Inbound was an initiative by the correspondence or by that team last year. This is, you think of this as the Odyssey to Inbound because we're starting in February. Uh I know that there are a couple updates. Casey, if you want to share your screen, the first of which, while you're uh with your Valentine this weekend, go ahead and uh team up and fill out that speaking form. They are due the 18th and we have people on here that may give a tip or a trick. I know George has already filled out and submitted his session name. If you want to share, if you want to give a little insight to that, George, you're up. George: Yeah, I mean I don't I don't know if it will get uh yes, Sarah, Inbound is back in Boston and the three exclamation marks are I I agree with you. Uh again, I don't know if it'll get accepted, uh but this year I have been doing a lot with content, a lot with AI. And so I submitted the other day human content at scale, the Vibe AI framework. So we will see if that uh comes to life in Boston this year or not. Chris: Are you like 10 for 10, George or something like that? George: Uh this this will be I think my 10th or 11th year speaking, one of the one of the two. Yes, since 2016. so somebody do the math because math be math. Chris: So some tips, some tips for us out there who might be submitting because I submitted my first one last year. I'm pretty sure I could do the same thing this year. It sounds like the Commerce Hub team is ready for a unified revenue view. Um but what does it take to be accepted as an inbound speaker? George: So I'll tell you I'll give you two tips that I've followed through the years. Um, one is uh an up until last year because this last year and this year, I broke my rule. But before that, I would submit two if not three different talks and let the team be able to choose which one they actually wanted me to create for the event. So um going past this idea of just one and that's it, like you can give them multiple um submissions or you historically could. Um the other thing is pay a lot to the title because the title is what will kind of make or break the humans who will be in the room. And so for a lot of years my titles would start with like seven things, five things because then on the uh place where it shows on the Inbound website, it's numbers before letters. So think about AAA construction, but it's like 13 things that XYZ and now all of a sudden you're one of the first people that humans see. So think about the naming convention, who you want in the room and then potentially, uh multiple submissions in different directions. Kyle: This year uh the limit is two. but yeah, everybody is welcome to do two. George: Do it. Rob: Two is the limit. The deadline once again is help me out with my calendar is a week from today, correct? Casey: Yeah. the 18th, seven days. Rob: Wow. I need to submit my. Casey: Got the wife you got. You've already got permission, Rob. Rob: Yeah, shout out from the wife there. Apparently we're sitting in this Saturday getting uh getting my speaker submissions done. Inbound team, if you're watching this, that is dedication. If I'm not selected, it's not just me you have to deal with. It's a very angry uh Mrs. Jones. George: Uh oh. We don't want that. Rob: No, we don't want that at all. Maybe if that actually works and I do get to speak this year, she's going to be on every one of these moving forward. Casey: She get all the credit for sure. Rob: As a plan as you need those people in your life. Shout out to to Megan. Um also, I I don't know how much of this that you should be thinking through, but I know hotel blocks are opening up soon. Booking is always odd. It was even more odd to me. This will be my fifth year going. First two years it was either the Omni or the Weston and then we did not book as early and we had to walk 25 minutes from somewhere in South but wherever it was I'm not as familiar with Boston, but it was you should go ahead and prioritize getting a spot if you know you're going to inbound. Uh any other thing that I've missed uh regarding correspondence inbound correspondence or any of that Chris that you've seen come through. Chris: Uh no, as you mentioned, this is pretty early for us to get started talking about it and I would have to uh seed to Kyle if there's any other information that we should share. Kyle: I think I think you've shared what is known. Um but it is, I mean inbound warrants planning ahead. It's not, it's not too early to be thinking about this. Rob: As prepped as we can be, helping the audience stay as prepped and on top of things as possible. Speaking of that, we are going to uh George said that he talks way too much and so do I and sometimes Kyle. Um but we want to give this a new uh segment that I think we are all very excited about, which is one of two options or both. uh feature of the week. So because so many things are being updated, changing uh in Hubspot, there are tons of things that you could focus on. Casey's going to share with us having done this earlier in the week and uh know that you're doing other shows and content later in the week. The feature that you need to pay attention to this week, followed by a quick do you have the quick win of the week prepared too? Casey: I'm ready. I'm ready. Rob: Oh man, here we go. I'm going to turn it over to Casey and we will work on the production graphic for this. George: I got to be honest as a guy who is on one of the guys who is on the customer platform podcast that we do daily at uh in the morning. I am really curious about what you're going to pull out the bag right now, Casey. Casey: For the update of the week, yeah, so so over the last seven days, we covered over 40 updates. Um crazy. They spanned AI and automation, Customer Agent last week. Yeah, Chris, I build. Don't get too eager there with the screen sharing. Um AI and automation, customer agent got a 28 day free trial. Um we got Breeze property validation. Videos in Hubspot spot made a big push. We have video capture, that beta came out on Monday. Um and then there's also the Hubspot video embedding in CRM emails and Help desk. George was ready to cancel all of his subscriptions and move all all into Hubspot. Um there were also some real advancements in data quality and CRM infrastructure, email property types and Hubspot in Salesforce um now supporting company merging. Um also on the CPQ and commerce front, we can capture buyer details in quotes, um and manually retry failed payment cards and we have some brand support on invoice payment links and subscriptions if you're using the brands add-on. Um teams and admin management got a big improvement as well with the multiple main teams full functionality. Um that was a big push in the Hubspot community and that got announced um over the last week as well. Um and then calendars and meetings just today the sync of recurring meetings to Hubspot. Um we covered that on the show this morning and I admitted I didn't know why my recurring meetings weren't sinking. I thought I had it set up wrong, but turns out I was not wrong. But the number one update of the week in my personal opinion. Okay, go, Chris. Breeze Assistant prompts reimagined. Oh yeah. Um this is my top update of the week because I think you and you and anyone um can really benefit from this specific update. If you don't know, um as of yesterday, Breeze Assistant now uses at mentions on CRM object searches, save prompt libraries, reusable templates and placeholders. Um and users can organize those save prompts with tags to help them use Breeze Assistant better. Um what does this look like in practice? Um I can type in here has Taylor Swift. Oh yeah. Attended a meeting lately? Oh, you should have asked if Taylor Swift attended your like lead scoring workshop. This is a demo portal, so I don't I think the answer is going to be no either way. Um but I'm able to actually tag um yep, so Taylor doesn't have any recorded meetings on her timeline. Um we're still working on that, maybe next week. George: So good, so good. Like I I love this one. Um, I think that I emailed I don't even know how many clients of like you've got to check this out. I do like that Sarah in the comments though, because we stumbled across one this week Casey and that was the Hubspot everywhere uh that's in the sales Chrome extension. Um that was that was a fun one, but I do agree with you that hopefully people read this update and go and start to use and leverage breeze at a more detailed and more powerful way. Casey: Yeah, I think that's what I'm excited about with any breeze updates. Um just making breeze more helpful. Um I know that it can be hard to change our workflows and if you've tried breeze and it hasn't worked for you, um it can be hard to get yourself mentally to go back. Um but they keep making improvements. George: Yep. Chris: I need to ask Kyle about a specific update. Uh oh. Um the the video capture in Hubspot. Kyle: Yeah. Chris: How happy are you to see that? Kyle: Um I am really happy. I think it I think it's uh so for anyone who missed it, uh Hubspot now in a Content Hub has native uh recording. You can uh capture your screen, you can capture your camera, you can capture your mic and it's it's an output very similar to if you've ever done like a Loom or a Vidyard sort of thing. It's going to be your screen recording and your uh camera recording small in the corner. Um which is just great. Uh there's a an update that is in the works that is I believe rolling out this week where from uh Help Desk and from one to one emails on like contact records, uh you can insert videos from your Hubspot video library. Um once those two things become even more connected, sending one to one videos inside of Hubspot will be like fully native and that's really powerful. Um for me in my uh my daily social videos, I I probably I'm not yet ready to uh use Hubspot just because I like to go from full screen camera then cut to full screen screen recording and then back to full screen camera and the the editor is not it's not uh multitrack video editor at this point, but the video editor is multitrack. You can you can edit audio, you can overlay images. Uh it's it's a pretty sweet little recording tool and to have it fully baked into Hubspot and get all like the analytics and things that come with that. Uh I really think people should be very eager to try it out. Very very low barrier to entry. George: All right, Hubspot product team. You heard it here first. Kyle wants full video and full desktop. Casey: They know. George: They know. Uh I would I would take that too because um what we didn't mention in that like you can insert uh videos in this in this and you can start here is the middle and that is that you have a full-blown freaking editor in Hubspot as well, uh like a descript if you if you will. And so imagine a world where you did have even if you don't have with you what you have right now and being able to shoot it in Hubspot, edit it in Hubspot, publish it on social or insert it into any of these places in Hubspot. It's just mind boggling. Now if we get to the point where during that edit we can go full video, circle video, screen like Wow. Kyle: Yeah. And I would like I I think the difficulty. I've used a lot of video editors. I've recorded a lot of videos. Um the difficulty is a balance between simplicity and power, right? Like uh Hubspot in this instance has gone all in on simplicity. I've quickly found that I'm I'm not like a professional grade video editor, right? And sometimes just to do very basic things, I have to get video editing software that has all the buttons and knobs that I don't know how to use and it's very hard and it's very heavy lift. Um but Hubspot simple but powerful is like that's our thing, right? And so I'm really, I'm eager to see if this is if if we can get there. And like the way you described it, George, it could be as simple as that, right? If I could just uh slice the timeline and on each one click it and the option is full camera, full screen recording, camera overlaid on screen recording. Like that would be sufficient for me, right? And that would be, that would be pretty great. George: I think it'd be sufficient for uh 95% of sales reps that aren't even currently doing one to one video. Uh and I think it'd be uh 99% available for anybody who's just trying to do quick off-the-cuff content. Uh which should be everybody by the way, because in the future if you're not building a brand, what are you doing? Rob: Okay, I'll stop there. Kyle: And I will say like um because I publish all my social posts through Hubspot, I am using Hubspot video in some sense. I record using a desktop uh software but then I uploaded it into Hubspot now it's in Hubspot video. I use Hubspot video for uh branded uh captioning, which is great. And I get all kinds of analytics on the back end. I can see how many views on LinkedIn this video got versus how many views it got on Instagram, right? And like all that is just happening automatically and so. George: Oh, back up, back up. Kyle, it's happening automagically. All right. That's how it's happening. Come on now. Kyle: We got Kyle yet. Kyle: I had a moment of terror there where I thought I had promised something the system didn't actually do. Rob: No. No. No. Rob: That's been one of the things. I don't know whether to transition into another thing that we talked about before the show, but it seems like as good of a time as any. Um that's been one of the things about simplicity versus complexity and if if all you're using it for is to record something quick and need, you know, I'll say minimal or simplistic editing tools. It makes sense to just do it natively and get rid of something else that you might be spending money on per month or that's more complicated as far as weaving into the product. But my my transition question was more on how has the I know this is recent, but how has the overall feedback been to the video both capture and editor product in Hubspot, Kyle? Kyle: So capture is brand new. It just like released yesterday I think. I've not heard much feedback on it yet. People are excited, but I don't know how many people have tried it yet. The editor, I maintain this is like one of the the quietest, sneakiest little things. Like we never it was never a headline feature. We never announced Hubspot now has uh video editing tools natively and that's crazy to me. Like the the the feature release even when this came out like a year and a half ago was like uh Hubspot video has new capabilities, right? And it was like hey you can you can track these analytics, you can embed things here and oh by the way, we have a fully functioning text based uh video editor uh that does uh graphic overlays and real time captioning and and it's just like what? How is this not like a separate feature? How does it not have its own product page? Um but uh I I think uh I think it's great and I think uh people who use it like it, but I think I think most folks probably have no idea it's there. George: Which is crazy to me. By the way, there's that conversation and the fact that I love to tell people like hey if you're using descript, there's literally a descript integration with Hubspot as well. Like so. Kyle: It's pretty great. George: Yeah, you can come either direction. But here's the thing that I envision and imagine especially in a world where Netflix has podcasts. Like imagine being in Hubspot and being able to record, being able to edit, being able to publish, but it also then being able to push over to your podcast platform that lives in the content hub, which is another feature that just boggles my mind that there isn't more people talking about that you could not be in Libson, you could not be in some other like I don't know, blue gamma podcastpost.com or whatever the flip you did like 20 years ago and it could be in Hubspot and you could be leveraging it. It when all of that merges into like a magical system, ladies and gentlemen, game over, game over. Rob: We uh I didn't mean to set us off necessarily on that because there's a lot of stuff that is quite there is just so much volume and so much uh helpful there there are so many ways in which Hubspot is solving for the customer that it's easy for some for something to be overlooked. But we do want feedback uh and we want to help people with problems. Transition button. So speaking of which, we have a comment uh that I will read now from somebody uh Patty Radford. Hey y'all, tried to leave a voicemail but got a message that the person isn't available. Chris, you need to be available. Chris: I got to work on my on my Help Desk availability settings that are causing me to be busy and not receive voicemail. Rob: He he's human. He is as far as we know still at least mostly human. Uh here are my problems. When importing a list of new contact companies IE a trade show attendee list, I'm ending up with a bunch of cleanup work because the email address of the contact may not match the company domain, so they may not get associated or work. I end up with a bunch of junk company records that I have to manually clean up. And number two, I have to create and associate companies with contact setting turned on. This also seems to make my life harder. Is it more common to have this turned off and just use a workflow or to to associate new contacts to existing companies. Chris: Turn it off. Chris: Please turn that setting off. Like that setting. I mean if there's any level of complexity at all with the way that your company the companies you serve like talk about themselves, whether it's divisions or departments or locations or whatever or you have a B to C or often buyers like are filling in Gmail, you know, addresses then the auto um the auto company creation and association like causes more friction than than it needs to. Um that said to make this process not feel so hard, you have to get very clear on how things come into the system, when they're associated. How do we know what uh what data we're using to make that association. Um So modeling and mapping the data flow is is super important to make this easier. Casey: Chris, if you don't when you turn that off, um do you just use do you use workflows or do you manually, are you manually associating? Chris: Uh I emphasize the manual part first. Just so you know how it needs to work. I think people often jump to the automation and they want that part to work, but then you run into I I think at the heart of this is we can't rely on the domain of a company to support our data structure in Hubspot. Like again if there's any level of complexity, if it's always a one to one, this domain is always going to equal this company and there's never any like mergers and acquisitions that cause, oh the company name is this, but the domain name is this, right? Like that's what I see most people trying trying to solve for. George: But but I would say we can't forget to leverage the domain name when it makes sense. So for instance if I'm at an event and I have people who like they use Gmail, but because I was like, I don't know, had a conversation and could make a note that they work for XYZ company, I can have a row in a CSV that I'm importing that is company domain and now those contacts will auto associate with that domain. We also have to remember that company domain is how Hubspot deduplicates the actual uh thing, the companies as well. So like there are some places where this is very important and where we could leverage it. And so like what's funny Chris is you said turn it off and for years, I've been the guy that says, oh man, if you use uh business domains or or like it's a B2B motion, turn that sucker on because now you like saved a metric butt ton of time versus manually associating. So I think there's an interesting understanding of what do I need when I'm doing an import, what kind of business do I actually have and what's the mass number versus outliers of emails that are coming into the database and then I can make the decision of off or on with the conversation that we're having today. Rob: Is that more is the the difference of opinions there just needing more context or more of a specific use case or is this something that Chris, you would say 100% is manual every time without mapping out and George you would say 100% leave it on. It should be like, why is why is there a difference or why is there two different viewpoints here? Rob: Chris, do you want to go first? Chris: Yes, I do. Uh This comes from the world of one contact, one deal, one company. Like was the the best practice for for using Hubspot. And we just don't live in that world anymore. Like and this is one of the first Let's Build shows I did. Like I don't think it's news to most that parent-child company management in Hubspot is not a great muscle in the ecosystem and a lot of people need help with it. Meanwhile, addresses and the management of those things are central to the business and they still haven't solved for it, right? And the example I gave is if like hubspot.com comes in and the uh the team member that we want to work with or the product manager, whoever is in Ireland, you know, versus San Francisco, right? hubspot.com as one company record is not going to help solve for that, right? And meanwhile you can create parent child relationships to say Hubspot dash uh, you know, headquarters or just Hubspot without the dash and then underneath that, Hubspot San Francisco, Hubspot Ireland and there's so many use cases that come up, especially with events that are often regional and you need to know which regions they're coming from and you've got to find a way to bring those addresses into the system and you only have one company record to do it. So what people do, George, is while we can use domain to dedupe. George: Wow, he got personalized. He said, hey buddy, what I'm telling you right now is. Chris: Well, we can use domain to dedupe. We often turn that off because we need this new information coming into the system and you just see eight different company records that have the same name and random things being associated with it, right? Instead of training people and this is where the manual part comes in, but it can turn into automatic in that if we decide that people go through the process, even after one event and it's like, okay, Hubspot dash San Francisco, Hubspot dash Ireland, that makes sense, right? Now we can use location fields to then auto name things after they come into the system based on things like addresses, right? George: By the way, I'm not going to disagree with anything that Chris said. I'm not choosing violence today. I'm being uh the nice guy in orange because my point and the conversation I want to have here is and the underlying tone of him Chris Cristing, turn it off and me saying turn it on is that the answer is it depends. Like anything else in Hubspot, there's like two to seven different ways to achieve what you're trying to achieve and that's why a mindset that everybody should be carrying is, how do I wrap this around my business? What works that I can make automagical or not? Like and that's that's the part I think a lot of people sometimes pass is they like run to settings and they skip right past strategy. And like part of the strategy and why I brought up a like well if you if you work really hard or you use a form at the trade show or you do XYZ, is there a way to get the data because you know you don't have to worry about parent child, you don't worry about location because you are in a type of business that Chris isn't describing. Well then you've you've wrapped the process and the platform and the dare I say it, humans all in something that is super dope and we're good to go. So it depends there. That's what I'll say Chris. Rob: Can we talk about Rob's comment here? Casey: Yeah, and if you want to share my screen too because I think. Rob: I'll read this. Am I missing something? Not that it sounded like that. Uh couldn't you at the trade show be collecting the company name along with the contact's email? Then you import the company name at the time of import. You'd only need to manually make sure the company name is 100% what is in Hubspot. Casey: Um yeah, so I downloaded a um a sample spreadsheet of what a contact plus company import might look like. Um but yeah, this is where my head immediately went. Like I wasn't really even thinking about the setting and the pros and cons of having it on and off, which I think Chris and George are both correct. Um I also think it depends. Um but what I think like the easiest path for your immediate problem is just including the company domain in the import and then that will associate the contacts in the import. Feel like correct company domain. George: Yeah. George: Which by the way, there's a difference between company name and company domain name and the key is company domain name because I've seen people historically fall prey to that. Well I put the company name in George and I'm like Casey: Or they using the company name contact property. George: Oh God, yeah, don't even get me started on that. Oh my gosh, yes. Chris: I mean that was that was brought up by a product manager last year on LinkedIn at some point. Like the contact property that is company name is completely detached unless you build automation for it. Yep. And also like it just creates complexity and the question was do we even need that? Like if we're doing associations correctly, like do you even need that that property, right? I don't know where that went internally. Kyle: I think I think internal conversations around axing that property have been at Hubspot as long as I have. Because it's it's a it's a relic. Back in the days when Hubspot was just a marketing platform and we didn't have a company's database, uh that was the only place to store someone's company name, right? And then we built the platform we know and love today, but to to remove a standard property is that's that's a tricky business, right? Because some people are using it, whether they should be or not. And uh and so yeah, I I I suspect that will continue to be an internal debate for a long time. George: Like and I imagine if I put on my I don't work at Hubspot but if I worked at Hubspot had on. I imagine that the instant that they created the lead lead object that lead status on a contact record also became a very interesting conversation internally because. George: For absolutely. George: Like oh Lord the amount of people that I've talked through that. Kyle: Yeah. Kyle: Yeah, I mean it's it's easy to get stuck. Uh it seems like this is a situation that we helped with. I think it's important to remember three things by the way if you are stuck uh and explain them. One is what you're trying to do, two is what you've already tried and three is what you expected to happen and that alone will save you some time. Chris: Yeah. And I'm glad you mentioned that Kyle because all I'm trying to do in these moments, especially when it comes to data modeling and structuring like as Hubspot has grown in complexity, it is so important to get the data architecture correct. Yeah. When you do, it makes everything else, buy in, adoption, building more, maintaining the system, everything else gets easier. And while it would be nice if we could use the comfort of our contact deduplication based on emails, it would be nice if that translated over to companies, it does not, right? So that's where luckily we have access to association labels and the system of record that can solve for this complexity. We just need to ask it to and I think what George and I are both saying are just have intention, decide what your process needs to be and Hubspot can support whatever that process needs to be for your business. George: Yes, yes. Kyle: So I I feel like we've bumped up against some uh feedback for Hubspot, is that right? George: There we go. George: Feedback frenzy. Rob: We are uh I was going to do that earlier and then I saw the comment about the comments. So yes, uh next week, actually next week I'll be at an offsite, so I might have to be replaced by Chris. Uh oh. But I will be back the week after that. We will be introducing a feedback frenzy. Kyle is very good as proven by the last, I think two posts, which have both generated over 180 comments, 200 comments a piece. Kyle: Millions. Rob: Billions of comments. George: One billion comments. Rob: Yeah, so we feedback uh I I would say Super would say RP would say the operating principles that I've worked with personally is a gift. If the intent is to help improve or make better. I love that. And so apparently, the Hubspot product team also does in their uh passionate pursuit of solving ever more for the customer. That said, the poem is over. We want to get feedback. I tried to do this with the video capture and editing tool earlier. We kind of took an awesome detour, but any feedback, the intent here is to go leave comments. Kyle will do his darndest as he's proven to get them to the product team and to whoever uh can action them in a way to I I've forgotten this three or four times now, but Darmesh's thing about the a thousand smiles, thousand tiny delights. Kyle: Yeah. Rob: Yeah, which is is amazing in and of itself. But Kyle, if you want to do expand on that a little bit further about the type of feedback. Kyle: Yeah so Hubspot product team has always sincerely desired your feedback. Uh they've not always been super organized so that when someone gives me feedback on LinkedIn, I know what to do with it. That problem has largely been solved internally. So any