Wake Up Customer Platform - Mar 11, 2026

Wake Up with Customer Platform is your morning conversation about what it means to build a real customer platform — not just software, but a system that serves the people who matter most. Casey Hawkins and George B. Thomas join Chris Carolan to explore how organizations can move beyond tool-centric thinking and start building platforms that create genuine value for customers. Today's conversation:...

Wake Up with Customer Platform is your morning conversation about what it means to build a real customer platform — not just software, but a system that serves the people who matter most. Casey Hawkins and George B. Thomas join Chris Carolan to explore how organizations can move beyond tool-centric thinking and start building platforms that create genuine value for customers. Today's conversation: the intersection of scoring intelligence and human-centered design.