Value-First Commerce - Jan 28, 2026

[00:01] **Introduction** Chris Carolan: Good afternoon, LinkedIn Friends, Value First Nation. Welcome to another episode of Value First RevOps with Zach Hushen. Uh, excited for customer agent round two, live demo today, man. How you doing?

[00:15] **The Monster** Zach Hushen: Good. I'm excited. Uh, as we're talking about before we hopped on, I, I only have a couple hours of sleep because of the monster that, uh, you know, you and some of your cohorts turned me into here by totally unlocking my ability to, uh, leverage, uh, some pretty funky, awesome AI tools to, uh, just lower the effort bar and go build things. Um, so, uh, outside of that,

[00:51] **Saving Time** Chris Carolan: I’m excited to build things that save time. Like data integration, lead scoring, data enrichment, you know, all the things that people are struggling with.

[00:58] **Potential Revenue Stream** Zach Hushen: Oh yeah, totally save time for me, save time for the clients. It's could be potential revenue stream. I mean, there's a whole, I mean, like my brain is just not stopped thinking about this stuff.

[01:06] **Customer Agent** Chris Carolan: Yeah. If it's not thinking about that, it's thinking about customer agent stuff. Exactly.

[01:10] **Content in Support of the Hug** Chris Carolan: Like that's, you know, especially with his content and doing stuff in support of the content and you did this in support of the hug that you did, you know, in December, like we're moving into a world where like you don't have to make the kind of choices that you would have had to make in like because you had to prioritize this activity like over other things.

[01:43] **Creating Space** Chris Carolan: And a lot of these tools that we're starting to build for ourselves. It's going to make space for like to do what we're going to show you today, right? Where it was not a client bill that that we just happen to have like handy, like we're trying, we want to figure this out for others who are wanting to figure out how to how to use and leverage something like customer agent, but it's not plug and play, right? There's a bit of setup and when we can use AI to manage all the other admin stuff, it just creates so much space to dig in and really do this stuff really, really well.

[02:21] **Demo Portal** Zach Hushen: Yeah. And uh, you know, building it here in the demo portal is, uh, has been great because it it's purpose purpose built from the ground up in terms of like what what I'm putting together to to be able to demonstrate. It's customer agent is one of those things and I can easily do it because I don't have a ton of data in here and it's all very clean. Um, right? And that's that's critical. Um, but building this foundation in this uh in this demo portal, right? Where where we're going to talk more about Wonka Factory company and and making it as much of a, you know, fully functional business in terms of, you know, from lead to payment and being able to demonstrate that with HubSpot and other connected tools, um, I think is really valuable showing people like what this thing is capable of doing. Now, the hard part is that we got to get, you know, we got to get you all cleaned up before you can get there, right? Yeah. So, Yeah.

[03:40] **Screen Share** Zach Hushen: Um, in our last call, we went more so through like some of like the setup and configuration of um of everything. Um, so I'm gonna share my screen again because we're going to jump back into some of the fun stuff, right? Yeah. Quick, quick review. just of a lot of the settings.

[03:59] **Customer Agent & Core Identity** Zach Hushen: Yep. Um that we went over. Yeah. So there's a couple things I want to just review what we went over last time and then there's a couple things we didn't really get into and I'm not going to get too deep into them today because I want to focus more on just kind of showing you what this thing does and seeing if we can break it a little bit. Um, but when we go into our customer agent and we go under manage here, you know, on our last call, we talked about setting up the core identity and the fact that we have like expressions and we can, you know, basically, um, you know, give some more context about how we communicate, uh, that reflect our brand personality.

[04:40] **CRM Data** Zach Hushen: We talked about adding uh content sources, so things like knowledge base, you know, websites, files, um, we talked about connecting CRM data. So, uh, available data in the CRM that we can, you know, bring into the experience. Uh, we briefly talked about agent goals. Um, that's going to be something that we want to save for like a future call. Um, this will be kind of like, you know, the final phase, which is like we have this agent working now, we want to pull in all this other data from third party systems maybe or like, right, just kind of we want to help people with some of these very uh like everyday questions that um, you know, the data may or may not reside in HubSpot for that. Um, and uh also uh kind of talking about like lead qualification and what's entailed there. Um, we talked about uh actually like when do we ask for email addresses or do we not ask for them at all? Um, do we want to uh maybe ignore people, right? So we don't have competitors asking us for certain information or if somebody just keeps on blowing up our credits, we can just block them. Um, right? Because keep in mind it does take up uh 10 credits for every conversation, which works out to be about a dollar. Um, or sorry, 100 credits per conversation it works out to be about a dollar, my bad.

[06:10] **Deploy Your Agent** Zach Hushen: Yeah, every credit. And then, um, we talked about deploying your agent to different channels. So in our demo portal here, we have it uh deployed to our live chat. We have it uh uh set up with our calling uh channel and then I also have um uh connected to like a generic just like Gmail for like uh uh email support. Um, we didn't really get into uh talking about deploying agents yet with uh workflows um and rule-based bots, that's a new feature. So that's another thing that we need to get into more.

[06:52] **Human Handoffs** Zach Hushen: And we also talked about human handoffs. So what what phrases will trigger, you know, human handoff. Uh, when do we want the agent to kind of stop trying, um, maybe sense that there's some frustration, uh, and get somebody over to a live agent or, you know, is this is somebody uh maybe from a sales perspective, you know, have they uh given us enough kind of interest and asked for maybe a custom quote or something like that, uh where we need to get them to a live person. Um, kind of neat to see that now that this has been running for a little while, I do want to point out that it will give you some cool uh analytics here and show you like how many conversations you've had, um, you know, your resolution rate, time to resolution. And just this is no setup required, it just starts collecting all this stuff. So, uh there's some cool stats in here that we can start looking at more and more as we go. Um Yeah.

[08:02] **Transparent Systems** Chris Carolan: And that's like, definitely don't sleep on this part, folks. Uh, I'll mention earlier today on on Value First AI, like the principle of like you got to build transparent systems and setup for people to build trust. And like really engage um on on both sides, like internal and external customers. So, uh they're making that super easy in that performance tab.

[08:33] **Getting Super Valuable Data** Zach Hushen: Yeah. Yeah, it's like, you know, it's it's there, uh, you know, look at it, know about it. probably we're not going to give you anything like super valuable in terms of data until you've been testing this a whole bunch, right? And so you're talking about, you know, if you're starting this journey today, you know, maybe in several months you're going to be looking at this performance tab and getting something out of it. Okay.

[08:55] **AI Settings** Zach Hushen: Yeah. Uh, a couple other quick setting things that I wanted to talk about before we jump into the fun part. Um, very helpful that you set up your AI settings. So in uh your settings here, you have AI. Um, making sure that you understand what these things are, um, that you have these settings turned on, especially understanding the files data here. Um, that's something that, you know, you should just not haphazardly turn any of these things on, read them, know what they are. There's been a lot of content out there about what these things do. But, you know, you need to have some of these enabled.

[09:33] **Data Sources** Zach Hushen: And then uh also your data sources. So things like your brand kit, your company profile, your ideal Sorry, your ideal customer profile, uh products and services, uh user profile, buyer profile and selling profile. These last two are relatively new. Um, so it looks like uh, you know, shame on me. I don't have my ICP set up in here. Looks like that's going to be something I need to fill in. Um, the other thing is uh help desk settings. So if you're connecting your agent to uh, you know, help desk, you need to make sure that, you know, you've gone through all the setup that you need to connect your phones and your channels and if you have skills and skills based routing, you know, for enterprise accounts, uh user availability, you know, making people sure people have the right permissions and settings and licenses. So like you can set a lot of this stuff up and if somebody doesn't have the right seat, they're like, hey, how come I'm not, you know, involved in this? It's like, well, you need a license to do a lot of this stuff. So, um, you know, making sure that these are you've gone through um and really configured your your help desk setup. Um, and then the only other thing that we might jump into a little bit here is for IVR. Um, we'll kind of go through um, a little bit like just know that uh there's some setup required here that basically will allow us to, you know, have an incoming call and then an IVR menu that we set up that allows people to, you know, kind of you know, ask for sales or support, uh, you know, finance and some other fun things that I put in here and kind of setting up your own IVR. So that all needs to be set up as well before you get to see some of the fun stuff that we're going to show you.. That was a lot.

[11:26] **First Time Seeing IVR Canvas** Chris Carolan: Just a few things. Yeah, sorry, you guys can slow it down. Yeah. No, I think um that's the first time I think I've seen that IVR uh canvas. It's it's so cool to think about like 10 years ago I was doing that inside of a business, like a phone company system inside of HubSpot. I'm like, I'm almost like I sure that for there may even be my voice recorded on someone's system somewhere still, you know? Yeah, yeah.

[11:52] **Sounds Awkward** Zach Hushen: And he always feels so awkward. It's like, hello and welcome to Hush Reop, you know? Right. For billing inquiries, press one and you just like you get done with it and you're like, man, like why do I sound like such a weird like radio guy? Um, but yeah, this is this is is cool. We can definitely um dig into this in future calls and make some adjustments and show you some options for like how you set this up. But it's it's very it should be very familiar because it it's like setting up a workflow. It's like, you know, very similar to setting up a workflow in Hubspot in terms of like the the interface here. So, okay, cool.

[12:38] **Creative Side** Zach Hushen: Enough of the nerdy stuff. Let's get into the uh the creative side. So, uh, yeah, all my clients have Willie Wonka somewhere floating around in their portal. It's I've been using him uh for years and years and years as like a sample contact, a sample company. Um, and that's kind of, you know, I'm a Willie Wonka fan, I guess. Uh, Gene Wilder is the man. And uh, that's where I got the inspiration from this. And it's fun. I feel like everyone can relate and um a lot of this is it's not just like what we're going to do, how we're going to do it. It's like the storytelling behind it. So if you can introduce a little storytelling and help people understand like, you know, this journey that people would go through when they're trying to find uh some candy equipment. So, uh here is Wonka Factory Co. Um, we are a candy equipment manufacturer.

[13:41] **Password Protected Website** Zach Hushen: It's not like fully functional in terms of like all the buttons and things, but it, you know, it's good enough for now. It's also password protected, so don't try to visit it uh because you won't get in. Um, and we will unlock this at some point, I think, so people can come and play and, you know, I can get fun messages and uh gather more data. Um, and then if other folks want to use it, um, for an example, they can as long as uh, you know, the like Nestle or whoever owns Wonka doesn't try to sue me for some kind of copyright infringement or something. So we'll see. We'll see how long this last.

[14:13] **AI Generated Website** Zach Hushen: Yeah, we'll see how it goes. Um, yeah, so we got some, you know, and also just keep in mind like all the content on this website, the images, this is all built on Hubspot. So this is all Hubspot CMS. Uh, everything was done, you know, I did it all with AI. So it's all AI generated, you know, content here, images. Uh it was uh, it was great. So we make, you know, hard candy lines, we make gum extruders, beverage systems, edible printing, uh, we do automation and QC and then like pumps and mixing. Those are kind of our product lines. So as we, you know, start talking to the agent, we have to kind of keep that in mind a little bit so we can, um, but you know, we ask them that to make something that they don't, they should let us know. Um, so yeah, nothing too crazy here. Uh this uh form on the bottom, this is tied into the uh help desk and the agent. So if I was to, you know, put in here, you know, we'll do like, you know, Grandpa Joe and we'll do you know Grand.pa Joe atwonka.com and we'll give my phone number 555555. And uh I need help with my um egg sorting machine lying down. Machine right. submit. There we go. All right, so that should create a ticket for us as well. So if I wanted to go like in to my help desk. I haven't looking here a little while, so it's like don't be one of those moments. It's going to be fine. Everything's fine. Okay, there he is. Grandpa Joe. No, that's not it. that's an old one. Create date. Is this the one here? No. No. Um, let's see if we can sort by this. It could take a second for things to there it is. Okay. There it is. Grandpa Joe. So here's the ticket. Okay, there we go. Need help my egg sorting machine lying down. And, you know, we're not going to get into like how you respond to tickets and do anything like that yet. Um, okay, so that works. Great. Uh, chat connected as well. Uh, here we go. The suspense is terrible. I hope it will last. How can I help? Uh, hey there. Um, I am a uh drink uh or beverage company. Uh, or I own one whatever. And um we're looking to expand our offerings into something uh fun. Um, the, you know, do you have anything that might help? And I mean, I don't know. I'm not good at on the spot uh prompting here. But you know, you could make it a little more realistic and we'll show some other examples of how it will handle things. So, um, basically Willy Bot now was thinking and keep in mind here as we go, um, into our agent. We have our content sources. So, so Willie Bot is now looking through 42 uh looks like knowledge based articles that I've created here. It's also has access to my website, my one little ninky page here. And then I've also added, you know, some uh uh additional information like a spec sheet, uh some branding and stuff, which I don't really need to have in there. Um, but so I think it's helpful. I can also, like I said, add that to my AI settings. I got some fun Willie Wonka quotes in there that we'll see if we can incorporate those and then I have like, you know, support uh kind of our service and support programs. Yeah.

[19:52] **Expressions** Zach Hushen: All right, let's take a look at a message here. All right. If you're looking to add some sparkle.

[19:56] **Brand Guidelines** Chris Carolan: Oh, sorry, Chris. I was gonna say like just sit on the expression real quick uh to um back in the help desk settings. Oh, sorry, I go uh the customer agent, is it the first tab? Oh, expression, yeah. There. Sorry. Yeah. Right. So the instruction of how like the tone and like all the a lot of stuff that's you'd often find in brand guidelines about words to use or words to not use, things like that, right?

[20:31] **Helpful, Confident, Clear** Zach Hushen: You can put that in there. Yeah. Yeah. Um, I think the brand guideline document I put in there probably is like just more of a safety net at this point as I was like initially building it and throwing some stuff in there, but then this came out. So I this came out after afterwards. But yeah, it's like be helpful, confident and clear. I love, you know, at most one short Willie Wonka reference per response. Right. you know. Humor rules anymore. And then there's a few things here right? Um, yeah. Uh this there's this is kind of um interesting too. Here we go uh, where was it? Guard rails. I love it when we just use make sense. some guard rails great. Yeah. Yeah. So let's go back in here and take a look. So, okay, uh you're looking to add some sparkle to your beverage lineup. Our fizzy lifting drink and carbonation and bottling system could be the game changer you're after. Uh gives it, you know, some marketing uh what it does. Um, we also offer creative options for candies and edible printed products if you want to diversify even further. Could you share your email address, okay? So we're going to be uh we'll be um uh Augustus at AUSTI. I think that's right at uhwonka.com Augustus Gloop. Okay, so remember, I had to set up in my settings here. Um, for email. Oh, sorry, under where was it again? Um, messaging messaging after answering the first question asked for the email address. So it did that. Okay? So now it's, you know, thinking too hard here. But it's going to give me some more information now about our, you know, fizzy lifting drink. So, um, so it's like asking me for like my estimated budget. So this is, you know, I've added some things in here to kind of help qualify from a sales perspective, right? Your estimated budget, your ideal timeframe, your job title, preferred phone number, you know, these are things I'm testing out so that way when I capture the response on here, the thought is is that we have this CRM data now connected, which is it can read and write to. So if they tell me what their budget is, I can write it to the budget. If I they tell me what their title is, I can update that. If they tell me their phone number, I can add that. You know, if I understand what their timeline is, I can so now I can fill in these properties on the on the actual contact record associated with them. So I'm testing that out a little bit.

[23:55] **Testing Out Lead Engineer** Zach Hushen: So we'll say um, you know, uh, right? So it's kind of like, you know, this is uh helpful. Thanks. I'm looking to purchase uh within three months and have a budget of $1 million. Um, my title is lead engineer and my phone number is um 1234567890. Okay? Let's see what that does. Now, if we go and look for Augustus in our so let's just get out of the call settings here and let's go look at our buddy Augustus that should be in our system now. While our agent is busy doing other things. Let's see if Augustus shows up in here. I need to figure out how to get this thing moving faster when I'm on calls. And yeah. Where are you, Augustus? Okay. With your budget and timeline, this is okay. Each system is $200,000, supports up to 600 bottles per hour and comes with full installation, operator training and scalable options to match your growth. Um, gives us a meeting link to book. Um, you can say something like uh what kind of installation and support options do you provide. Let me just see what's going on with Augustus here. And this can be a good way, probably is a good way for any folks out there that have had trouble finding a way to put pricing on their website. Uh, this gives you an opportunity to get the qualifying information you want or whatever signals you think you need before you want to hand over the price. Um, this is yet another mechanism that you can and should leverage because if somebody's asking about pricing, like they're probably somebody you want to uh you know, uh build a conversation with.

[26:42] **Chat Session** Zach Hushen: Mhm. Okay, so here we are in the uh help desk. So here's the chat that I'm having. So I can also if I wanted to I could switch back I can actually chat right here as well. So if I wanted to switch into the portal, right? Um, this is what this is what I would be seeing obviously on the other end uh receiving these. Um, so uh I guess I just need to maybe should be a contact here. Okay. So it's associating with me. It could just be the way that I have some things like in my demo portal set up. It just but it I would think that it would have pulled in Augustus for this one, but it could be just because I I've been reusing some contacts and mixing email addresses and doing things. So let's not worry about that one too much. Yeah. We'll get that sorted out. Uh okay, great. Uh so we talked about standard support, preventative care, priority support, remote monitoring, blah blah blah blah blah. And then I could do something, you know, that says like, um, uh, do you offer, you know, custom um uh solutions. Right? So it's like I'm going to customize this thing maybe, right? And then that should uh this one or if I ask for like a quote, right? There you go. happy to transfer you to a human. So now what it's doing is in Hubspot it's it's actually like transferring this over. Um, that should transfer this over to me and I should get a notification on this one. So then I would now I can pick up as, you know, pick up as that human. So I have to look to see where that notification is going and on all that right now, but um, it was reassigned to me at 4:38 p.m. because I'm the one who receives it. So it showed that it was reassigned. Um, take it owner, Zach. Cool. Yeah. All right.

[28:59] **Boring** Zach Hushen: So now we've talked about chat a little bit, that that's kind of the boring one. Uh emails even more. I'm not not boring but like compared to this. This is this is the fun one. that information that information like doesn't even have to be on the website necessarily because again, we know especially in manufacturing, technical spaces, you want to protect your your information.

[29:28] **Protected in HubSpot** Chris Carolan: But everybody has a PDF or some kind of spec sheet or even a manual, right? that can support giving bringing this information uh in a protected way into Hubspot so that, you know, the customer agent can can answer these, these questions, uh, right.

[29:58] **Mention Budget and Timeline** Zach Hushen: Yeah. The other thing I wanted to take a look at real quick is that uh we know we did, we know we did mention some budget and timeline and stuff. Stuff like that. So we should be able to look at all if this thing would load. Yeah, I'm struggling with bandwidth today. All right. Budget. Look at that. Budget, million dollars. that. So it filled that in. Details. you can show where it came, came from customer agent, Willie Bot. And let's look at uh time. it's a timeline. There I go. Timeline. One to three months. And like if remember and I and and and and I gave the and like I set this property up with ASAP 103 months, four to six months, six plus and it automatically picked the right one that it fit into. Right. Yeah.

[30:56] **Transforming Data** Chris Carolan: The customer agent is transforming data here where uh, you know, Zach said three months and it picked the one to three months option and for the million dollars used dollar sign 1M, Right? And it in the property, it like has all the zeros there. Yeah. Right? And that kind of stuff it's like we're in a different world, folks, where you can actually like you don't need like the forms that list all of the options. Yes. because that's how the people that's you want to bring it in Or just thinking about the the data inconsistency too, right? I I Sales rep A puts it in as dollar sign 1M. Sales rep B puts it in as, you know, one with six zeros. you know, if you, you know, depends on what, you know, what kind of property you had set up and then you know, you can obviously do things to make it so that you can't put in a dollar sign and a M and it has to be numeric and but it's it's an opportunity that, you know, you don't have to fill that in now.

[31:53] **Key Pieces of Information** Chris Carolan: learn more. Um, and there's like so there are so many other implications for this, so many other things that you can do if you think about, you know, extracting all these key pieces of information from your conversations and now putting them into different workflows and nurture paths and this and that and automations and um, you know, then we start getting into and this isn't even really customer agent related, but just like, well if if we can write to Hubspot, then it's like the agents are out there scanning what's going on and maybe they're moving our deal stages, you know, and they're the ones who are showing that, you know, this thing has been done and, oh, I used to have to fill out these 20 things in order to get from deal stage one to deal stage two, but it just pulled it out of the conversation I had earlier this morning and it filled it all in for me so it just did it, you know, right? So Right. Um, And like, I think it's important because often people come at this from like a replacement kind of perspective. Uh, you're building the system out so that yeah, you got the data here, it brought, it brought it it doesn't mean you can't like update it or change it when the next email happens or when the next call happens, right? what's important is like understanding how it's coming in so that you can read it back as the humans get involved. When you can read back what the customer has already told you, right? There is a a moment of appreciation there that you know me. Like you know I've been here before, you have some context, we're not going to be doing this whole roll that I already did over here, right? And just like it's really really powerful when you can um just create those little moments of like, yep, you've been here before, we already know each other, like let's keep working together on this.

[33:59] **Guinea Pig** Zach Hushen: Mhm. You want to be my guinea pig on this next one? Of course. Okay. Uh, I'm going to give you the phone number to call. And I would just recommend that you like call on your cell phone and like put it on speaker and just hold it near your mic so we can kind of hear both, both ways to do it unless you have unless you can call through your browser and do the same kind of thing either way. Uh, whatever works for you so that we can all hear it what's going on. Um, and if that's too hard to set up real quick then I can just I'll just do it on my phone. Uh, let me see. Um, because I got to share. Yeah, I don't think I'll be able to do with the browser.

[34:49] **Audio** Zach Hushen: All right, let me just do it on myself. No, I can, I'll do it for my phone. put on speaker. It seems to work pretty well when you just kind of hold it up near the microphone there. Yeah. Um, so now we have two different two different uh phone numbers that we're going to call. Uh, the first one is the one that you see here on your screen. Uh, that's the 585-844-5983. Um, you can see that one is connected to calling. And um that'll be like the same experience as if we were just chatting like we were. Um, it has access to all everything in the knowledge base. The second number that we're going to call after this is that we we'll have a little fun with the IVR that I set up. Alrighty, here we go. Okay.

[35:45] **Hand Off** Zach Hushen: And then uh the only thing to keep in mind is like if you ask for anything kind of custom, uh that should trigger a hand off, custom, you know, quote, custom pricing, custom configuration. Um, and then if you stump it, it should, you know, and the result is that you should my cell phone should start ringing when it transfers to an agent because that's how it's set up to ring to to me. Alright, here we go. This call is being recorded for training and quality assurance. Hold it a little closer to the microphone here. This is Willy Bot, your AI customer support. How can I help you out today? Uh, hey Willie, I'm looking uh for some uh candy making equipment. Do you have any of that? Absolutely. We specialize in confectionery manufacturing equipment. Could you let me know what type of candy making equipment you're interested in? For example, an extruder, a coating system or something else? Um, I'm seeing some of this wallpaper equipment on the website. Uh, can you tell me more about that? Sure. Let me check that. One moment while I look up details about our ble wallpaper printing and coding system. Here's what I found. Our ble wallpaper printing and coding system allows you to print vivid, ble patterns onto sugar film and it applies a protective flavorful coating as well. It supports full color printing with creative design possibilities. It also features a modular coding station that adds flavor layers. The unit has a compact footprint and an intuitive interface for managing recipes. Is this what you were looking for? Um, I think that's exactly what I'm looking for. Uh, can I buy one like soon? Great to hear that it matches what you're looking for. Just to clarify, the next step would be to discuss pricing, availability and any custom requirements. Would you like to be connected with a live agent to proceed with that? Uh, I would love to be. Understood. We'll transfer you to a live agent now. Please hold on. Hold your breath, make a wish. to free. Leave a message and you'll be in a world of imagination. So, I just have it set up right now, so I'm not active like I'm not online, but you got my voicemail basically and that voicemail then would be added to the ticket and sent to me. Uh, I think uh it's either my I didn't set my availability for that one specifically or um, I just changed. Remember we were talking about uh in your uh oh, there's mis call right there. Look at that. And there's my voicemail. See him popping just right up there. Yeah. And like you mentioned like the help desk settings, right? And this is why like you start to you got to think about this as a whole. Yes. Whole system, right? So it's not just about going in and setting up customer agent and then all the humans like don't have any availability or anything like that because we've never used help desk before. Yeah. Right? This is a big part of the equation. Yeah. Yeah, so if you look in here, um, it's like there's a couple things. One it's like uh, you know, edit, you know, your working hours, right? You have routing uh, you know, you have skills based routing and capacity limits in here that you know, you need to take a look at. Um, you know, looking at your access. So if you don't have the correct seat assigned, which I do here, a service Enterprise seat should totally cover me for this. Um, you know, things can get a little wonky. So, that's just me having to go through because I've been playing around in here, making sure that um that I am, you know, available, which everything here shows that I am. So there's just I got to take a look at some setting that I must have um it could be because I'm on a call right now too. It might calendar's blocked. That could be the other one is that it's tied to my calendar even though the user status says available, I'm technically unavailable because I'm in a meeting. If there were multiple people on the team, we could round Robin it, you know, we could you could look at things like that. So um, I want to do one more example of that. Um, it's funny like if we could just take a moment like how smooth that call was. It was easy. Right? Like