Value-First AI Daily - Mar 17, 2026

[00:00] **Intro** Speaker: [inaudible] Speaker: Wake up custom platform, it's time to start the day. Speaker: Discover all the value you already own. Speaker: Don't let solutions slip away. Speaker: Wake up custom platform, the tools are at your hand. Speaker: No need to sleep on capabilities that can help your business stand. Speaker: The answer is right before your eyes. Speaker: You just need to realize wake up custom platform and watch your business rise. Speaker: Wake up. Speaker: Wake up, the platform's waiting for you. Speaker: Wake up, wake up. Speaker: See what your system can do.

[00:38] **Welcome** Speaker: Chris Carolan: Good morning, HubSpot nation. Speaker: Chris Carolan: It is time to wake up customer platform with your unofficial HubSpot Updates morning show where we help you discover the platform value you already own. Speaker: Chris Carolan: I'm Chris Carolan, joined by my co-host Casey Hawkins. Speaker: Chris Carolan: We're here every weekday morning to make sure you're not sleeping on HubSpot's true capabilities. Speaker: Chris Carolan: If you're joining live, drop a hello in the comments and let us know what you're building in HubSpot today. Speaker: Chris Carolan: Happy Tuesday, March 17th, uh, St. Patrick's Day, I guess. Speaker: Casey Hawkins: Happy St. Patrick's Day. Speaker: Casey Hawkins: Yes, you were not wearing green notably. Speaker: Chris Carolan: I I am not. Speaker: Chris Carolan: That is correct. Speaker: Chris Carolan: I have some in my Value-First logo here. Speaker: Casey Hawkins: I guess that might be a technicality that would prevent you from getting pinched, but otherwise, otherwise. Speaker: Casey Hawkins: But yeah, happy St. Patrick's Day. Speaker: Casey Hawkins: I have corned beef in the crock pot. Speaker: Casey Hawkins: It is my annual Irish heritage moment. Speaker: Chris Carolan: Yep. Speaker: Chris Carolan: Yeah, that's where I was going to go. Speaker: Chris Carolan: Like it's running through my blood. Speaker: Chris Carolan: So I guess that's uh, that'll have to be enough. Speaker: Chris Carolan: Um uh, speaking of Irish heritage running through your blood, uh, we've got updates today. Speaker: Casey Hawkins: Belated. Speaker: Chris Carolan: Uh, and how do I share my screen? Speaker: Chris Carolan: Um, nine of them, uh, including some some old old hits, uh, like snooze tickets in help desk.

[03:03] **Snooze Tickets** Speaker: Chris Carolan: Uh, what is it and what's changed uh, introduces a new admin setting allowing portals to choose between individual or global snooze modes, enabling snooze tickets to be hidden from all users or just individuals. Speaker: Chris Carolan: Admins can change the snooze mode in help desk settings. Speaker: Chris Carolan: Changing the snooze mode unsnoozes all currently snoozed tickets. Speaker: Chris Carolan: This change will be live to all portals by Wednesday, March 18th, which is tomorrow. Speaker: Chris Carolan: And in case you missed it before, support reps can now snooze tickets and help desk to temporarily hide them from views and come back to them later without losing focus. Speaker: Chris Carolan: Whether dealing with a spike in ticket volume, wrapping up their day, or waiting on follow-up from another team, snooze gives teams the flexibility to stay focused and organized. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Prioritization is a core part of a support agent's role with reps often juggling multiple tickets and of varying urgency levels throughout their day. Speaker: Casey Hawkins: With snooze, users can temporarily clear lower priority tickets from their help desk views with a single click, helping to keep their workspace clear and making it easier to identify what needs attention right now.

[04:35] **Thoughts on Snoozing** Speaker: Chris Carolan: Uh, lot, lot of snoozing happening, uh, in this update. Speaker: Chris Carolan: Um, I feel like if you're doing that much snoozing, probably should take a look at the process, but hey, I'm not a help desk manager, nor have I ever been a help desk manager. Speaker: Casey Hawkins: I'm envisioning this for those inbox zero people who just need it to like go away for a second so I can clear my inbox. Speaker: Casey Hawkins: I I like have lost my inbox zero badge the way I have emails from November still in my inbox. Speaker: Casey Hawkins: Like it's ridiculous. Speaker: Casey Hawkins: I've lost it. Speaker: Chris Carolan: Yeah, I started on that path with with AI and it was like doing 20 at a time and I couldn't see the number going down. Speaker: Chris Carolan: I'm like, I don't know what's happening right now. Speaker: Chris Carolan: Let's just we'll pick it up later. Speaker: Chris Carolan: Um yeah, so snooze anyhow anyway right now, uh, now in help desk.

[05:31] **Customize Workflow Names** Speaker: Chris Carolan: Uh number two today, customize workflow names for the enroll in workflow CRM card. Speaker: Chris Carolan: Uh, what is it? Speaker: Chris Carolan: You can now customize the workflow names that display on the enroll in workflow CRM card. Speaker: Chris Carolan: This lets you display clearer, more user friendly names without changing the workflow's original name in your automation setup. Speaker: Casey Hawkins: Okay, I like this. Speaker: Casey Hawkins: Um, why does it matter? Speaker: Casey Hawkins: Workflow names are often long or built for admins, which can make them confusing for CRM users who just want to understand what's happening in a workflow before they enroll a record in it. Speaker: Casey Hawkins: By letting you edit how a workflow is labeled on the CRM card, users get quick, intuitive context without requiring changes to your existing workflow naming conventions. Speaker: Casey Hawkins: This I I think this is really helpful because as someone that has worked as a hub spot admin, um, for quite a few years, I have built a couple of naming conventions for workflows that have probably gotten a little out of hand in retrospect. Speaker: Casey Hawkins: Um, and I can see where someone might read them and think what? Speaker: Chris Carolan: Yeah. Speaker: Chris Carolan: Oh, that happens all over the place and it causes so much either tech debt or lack of adoption because the words that we're seeing on the screen for any given user don't make sense to that user. Speaker: Chris Carolan: So I'm not going to click on that thing even if I went through three hours of training on that thing. Speaker: Chris Carolan: Um, oh this is brilliant and why we're like pushing people to have more conversations about unified customer views because just tell us what you needed to say. Speaker: Chris Carolan: Just tell us what you want it to look like. Speaker: Chris Carolan: Not as much burden as it has been in the past. Speaker: Chris Carolan: We can have a marketing view, a sales view, a service view, a success view, a leadership view, all happening very all happening more easily uh, in in HubSpot now. Speaker: Chris Carolan: Um, so just got to ask for what you want, people. Speaker: Chris Carolan: Uh, so this is really cool. Speaker: Chris Carolan: Uh, good job team.

[08:07] **Approval Request Deadline** Speaker: Chris Carolan: Number three, add a deadline to approval requests. Speaker: Chris Carolan: Uh, what is it? Speaker: Chris Carolan: You can add a due date to approval requests. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Approvals without due dates often stall your workflow. Speaker: Casey Hawkins: When you set a deadline, approvers know exactly when they need to respond, which helps you avoid bottlenecks and hit your launch dates without last minute scrambling. Speaker: Casey Hawkins: Um, worth noting this is content hub and marketing hub, so these approvals are like on landing pages or website pages. Speaker: Chris Carolan: Yes, not uh, sales in quotes in that sense. Speaker: Casey Hawkins: I know we I know we say this every time that we go over this, but every time I read this and think it's a sales in quote approval and it's not. Speaker: Chris Carolan: Yeah, uh, and also at the enterprise level of content and marketing hub.

[08:57] **Sales Toolbar in Gmail** Speaker: Chris Carolan: Customize your HubSpot sales toolbar in Gmail is still live. Speaker: Chris Carolan: Uh, what is it? Speaker: Chris Carolan: Customize the sales toolbar in Gmail to show only the tools you need, reducing clutter and fitting everything into a single row. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: You can now tailor the toolbar to fit your workflow, reduce visual distractions and improving efficiency. Speaker: Casey Hawkins: By showing only the tools you use regularly, you'll reduce visual clutter in your compose window, keep all tools accessible in one row and focus on the features most relevant to your sales process. Speaker: Casey Hawkins: Um, I think this is really nice. Speaker: Casey Hawkins: Um, I was just showing I just helped somebody add the sales toolbar to their uh email client and that often opens up a little bit of a can of worms, a good can of worms, but a can of worms nonetheless, where they're like, what's this? Speaker: Casey Hawkins: What's this? Speaker: Casey Hawkins: What's this? Speaker: Casey Hawkins: Um, so I like this specifically if you're not using a lot of those sales tools yet, kind of working towards prioritizing them rather than just feeling overwhelmed by the volume of tools, like figure being able to figure out, okay, these are the ones that you can start using today. Speaker: Casey Hawkins: Also, these are available, but like let's start with this. Speaker: Chris Carolan: Yeah, I mean these three, templates, meetings and snippets. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: If you're an admin having trouble getting adoption and you have not made your team aware of these three things, usually one of those, especially for sales, is the light bulb moment in how easy life could be if we just plugged some stuff in uh, to HubSpot instead of going to find their ongoing word document that has all of the saved snippets in it. Speaker: Chris Carolan: Um, yeah, make life a little easier.

[11:18] **CRM Tool Approval Feature** Speaker: Chris Carolan: CRM tool approval feature. Speaker: Chris Carolan: What is it? Speaker: Chris Carolan: Admins now see separate read and write controls for CRM tools in agent configuration with a clear option to require or skip approvals for each write tool used in workflows. Speaker: Casey Hawkins: Interesting. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Making approval controls visible and intuitive reduces confusion, builds trust in settings and lowers support burden by aligning expectations with actual behaviors. Speaker: Casey Hawkins: Um, so I think this just means like in a work if you use a tool, well, if you use an agent, not in a workflow, it will like propose changes and then you'll say like, good, happy with that or like let's change that before you do anything. Speaker: Casey Hawkins: But if you're using these tools in a workflow, there's no like there's no natural place where you're like approving and so then it's just getting stalled. Speaker: Casey Hawkins: I haven't I haven't deployed agents in workflows, so this is just what I'm what it feels like the experience would be. Speaker: Chris Carolan: Yeah. Speaker: Chris Carolan: Yep, that's um definitely the right part. Speaker: Chris Carolan: Right writing to your CRM records is the part where most of the time you want to approve. Speaker: Chris Carolan: Right before that. Speaker: Chris Carolan: Um, so good to see that update. Speaker: Chris Carolan: Yeah, I'm thinking maybe we need to do an unboxing with with Riley. Speaker: Chris Carolan: Uh, Riley Powell who's been digging deep on agents recently. Speaker: Chris Carolan: Um, number. Speaker: Casey Hawkins: You already know I love talking to Riley, so anytime. Speaker: Chris Carolan: Indeed.

[12:58] **Chat Widget Screen Capture** Speaker: Chris Carolan: Uh number six, screen capture button in the chat widget. Speaker: Casey Hawkins: Ah. Speaker: Chris Carolan: Hold your horses. Speaker: Casey Hawkins: Don't get too excited. Speaker: Chris Carolan: What is it? Speaker: Chris Carolan: Attaching a screenshot to a chat has never been easier with the click of a new button in the chat widget, your visitors on modern desktop and tablet can quickly take and attach a screenshot to their conversation with your agents. Speaker: Casey Hawkins: There's just an implication there that look, if they're not on a modern desktop or tablet, we can't help them. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Support agents can't assume that all visitors using chat are able to quickly take a screenshot for use in support asks. Speaker: Casey Hawkins: By shortening the journey from asking for a screenshot to attaching it to a message, friction and frustration can be reduced. Speaker: Chris Carolan: Yeah, I don't care. Speaker: Chris Carolan: I can easily take a screenshot. Speaker: Chris Carolan: I want this thing still like like this helps everybody who has ever wanted to take a screenshot and share it in a chat. Speaker: Casey Hawkins: Yeah, cuz sometimes I take a screenshot and then then I have to find it. Speaker: Casey Hawkins: I agree, like just being able to do it take it and upload it right where it needs to be. Speaker: Chris Carolan: Yeah, like if you got if you have this and I can't just paste the screenshot in, right? Speaker: Chris Carolan: And then I got to go click the file button and upload it, like that's the part where you got to have a screen capture. Speaker: Chris Carolan: Um I'm trying to use that I like I immediately opened a hub spot support chat to try to see if I could do it there, which feels nice. Speaker: Chris Carolan: Right. Speaker: Chris Carolan: Yeah, that's where it like unless you have a chat widget on your website, probably hard to get excited about that one. Speaker: Chris Carolan: Um number seven, property history and association history improvements.

[15:00] **Property Association History** Speaker: Chris Carolan: What is it? Speaker: Chris Carolan: Two updates to the historical tracking features on the HubSpot record page, property history now opens in a side panel instead of a standalone page and association history tracks changes to association labels over time. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Tracking record changes is critical for maintaining data accuracy and accountability, but gaps in history make it harder to understand what changed and when. Speaker: Casey Hawkins: These updates address two specific needs. Speaker: Casey Hawkins: First, association label changes, additions, updates and removals now appear in association history, closing a gap that previously left label activity untracked. Speaker: Casey Hawkins: Property history now loads in a side panel, keeping you in context on the record page rather than navigating away. Speaker: Casey Hawkins: This this is consistent with how view all properties works today. Speaker: Casey Hawkins: This is nice. Speaker: Chris Carolan: This is awesome. Speaker: Chris Carolan: Association label history. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Um Man, they're moving fast on that theme. Speaker: Chris Carolan: Showing that beta.

[16:05] **Agents in CRM Cards** Speaker: Chris Carolan: Agents and CRM cards. Speaker: Casey Hawkins: This is very cool. Speaker: Chris Carolan: So cool. Speaker: Chris Carolan: We hit it during lead scoring Monday yesterday. Speaker: Chris Carolan: Uh, could not resist finding a way to tie it in as soon as I saw it was available. Speaker: Chris Carolan: Um, what is it? Speaker: Chris Carolan: Breeze Agent CRM cards, display agent outputs directly within CRM records, auto loading the latest execution for each record, and enabling users select and run agents from a drop down. Speaker: Casey Hawkins: Thank you. Speaker: Casey Hawkins: Right. Speaker: Casey Hawkins: Right. Speaker: Casey Hawkins: Thanks. Speaker: Casey Hawkins: Sorry, weird dog noise is happening here. Speaker: Casey Hawkins: Um, why does this matter? Speaker: Casey Hawkins: Users need quick access to agent generated insights and actions within their CRM workflow, reducing context switching and ensuring relevant agent outputs are always available at the record level. Speaker: Casey Hawkins: Um, yeah, we tested this out yesterday. Speaker: Casey Hawkins: It's very cool. Speaker: Casey Hawkins: I think I think this solves a lot of friction in adoption of the agents because it puts the agents right right where you need them rather than having to go to a whole separate experience. Speaker: Chris Carolan: Yeah. Speaker: Chris Carolan: And I had a later in the day I had um a product feedback session with somebody on the Commerce team and they were showing agents related to oh, what they're thinking about. Speaker: Chris Carolan: Um, and I'm like, that's cool, but I need it to be in the middle of the CRM record now. Speaker: Chris Carolan: Like, don't make me go to this other place to do this thing. Speaker: Chris Carolan: Uh, and I'm going to come right back to this in a minute so we can show it. Speaker: Chris Carolan: Uh, it's pretty awesome. Speaker: Casey Hawkins: Yeah, I was going to say that would probably be worth it. Speaker: Chris Carolan: Yeah. Speaker: Chris Carolan: So, uh, in the meantime, we still concern ourselves with things like caller ID for HubSpot numbers in the US. Speaker: Chris Carolan: Is in private beta. Speaker: Chris Carolan: What is it? Speaker: Chris Carolan: Improve performance of HubSpot phone numbers by allowing customers to self register caller ID on their phone numbers. Speaker: Casey Hawkins: Why does it matter? Speaker: Casey Hawkins: Caller ID is a foundational self-service feature for all calling tools that helps with the phone number trust and answer route and answer rates. Speaker: Casey Hawkins: So it's helping so that if you have an hub spot phone number, you can add the name of your business so it'll show up. Speaker: Casey Hawkins: Like when Verizon calls you, sometimes it like says Verizon. Speaker: Casey Hawkins: I don't know why Verizon's, I don't even have Verizon. Speaker: Casey Hawkins: I don't know why that was my answer. Speaker: Chris Carolan: Big example when any business calls you, it says the name of that business. Speaker: Chris Carolan: Um, and then when you find out that's not who they are, uh, you you block them immediately because they're just pretending that they're from your area code. Speaker: Chris Carolan: Um yeah, this uh gives a little more granular control um over that instead of leaving it up to the phone service provider. Speaker: Chris Carolan: So, uh, it's good if you are like the real business, you want your real name on there. Speaker: Chris Carolan: Um, all right, back to agent and CRM cards. Speaker: Chris Carolan: This is the opposite of of caller ID could be. Speaker: Chris Carolan: Um so, uh, what did we do yesterday? Speaker: Chris Carolan: Um, I was definitely going to prepare this at some point. Speaker: Casey Hawkins: We were in the Value-First portal, I think. Speaker: Chris Carolan: Yep. Speaker: Chris Carolan: Uh, and we are on a company account record. Speaker: Casey Hawkins: We were. Speaker: Chris Carolan: And um what is this one, right? Speaker: Chris Carolan: And like and we are live doing content and over five minutes I was able to add these agents into the the middle of the CRM record, right? Speaker: Casey Hawkins: I was there. Speaker: Chris Carolan: I can and then I was able to run them and complete this, you know, company research agent, which again is one of the out of the box agents available. Speaker: Chris Carolan: Currently, uh, free to use until um until all of these Agent Studio agents come out of beta. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Um, so we've got this research output. Speaker: Chris Carolan: So not only can you see the output, but you can run, you can run the agents from here, right? Speaker: Chris Carolan: Um Added another one. Speaker: Chris Carolan: ABM page research, right? Speaker: Chris Carolan: And I think this is where if you can understand and you getting all the context into this view, like using agents uh, like this out of the box to even understand what agents can do. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: What all of the value here to just like you could use this messaging anywhere. Speaker: Chris Carolan: It doesn't have to go to a landing page if you're not using landing pages in HubSpot. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Right? Speaker: Chris Carolan: But this was a ton of value for a salesperson to come in and just click the button, uh, say you run, but to add these uh, and not edit that card. Speaker: Chris Carolan: We're just going to come here to the editor and search agent Breeze Studio agents create card, find one of our agents. Speaker: Chris Carolan: Um, This is these are all the agents that you've already activated in your account too. Speaker: Casey Hawkins: So there's more agents these are just the ones you've either activated or created. Speaker: Chris Carolan: Yeah, and this is a a custom version of one of the agents. Speaker: Chris Carolan: Finder update the internal name. Speaker: Chris Carolan: Save and save and exit. Speaker: Chris Carolan: And run agent. Speaker: Chris Carolan: So it's running and what I'm seeing here is the instructions. Speaker: Chris Carolan: Um, so not as pretty since it's a custom, uh, apparently, but you can see it it running and you can get to configuration right here. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Um, and like since it's a card, right, we can control which teams are viewing which agents and like there's just so much to be discovered in terms of creative permission management, right? Speaker: Chris Carolan: Because if we have you know, marketing, sales, service up here, we can have very similar agents. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: And this is a part of the conversation yesterday with the hub spot product manager. Speaker: Casey Hawkins: Uhhuh. Speaker: Chris Carolan: Like instead of having one agent and then trying to create all these divergent possibilities, you just create more agents. Speaker: Chris Carolan: Like just clone the agent and say this one's for Europe and this one's for the US. Speaker: Chris Carolan: And if the Europe one is working, it that's following a bunch of data regulations. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Right? Speaker: Chris Carolan: And the US team doesn't have to see that one, right? Speaker: Casey Hawkins: Yes. Speaker: Chris Carolan: Um, did I spur some inspiration? Speaker: Casey Hawkins: I mean, I think this might solve the ongoing challenge we have with like engagement scoring yeah, I mean, so like an ongoing challenge we have is great, we build these great scores. Speaker: Casey Hawkins: Um, they're relevant, they're you know, whatever, whatever. Speaker: Casey Hawkins: They're great. Speaker: Casey Hawkins: Fantastic. Speaker: Casey Hawkins: But they're fantastic. Speaker: Casey Hawkins: But the challenge we continue to have is, okay, you send a rep someone with a score of 20 and they still have to scroll the activity feed to figure out what that person did to get 20. Speaker: Casey Hawkins: And there's some shortcuts that we've done where like last page scene, last form submitted, but it never shows the full picture because those are last form submitted, last page scene. Speaker: Casey Hawkins: Um, and my solve has just been I think we have to scroll the activity like I just think you have to train the team. Speaker: Casey Hawkins: But maybe you don't have to train the team anymore. Speaker: Chris Carolan: That's absolutely right, Casey. Speaker: Chris Carolan: Uh, because we started here yesterday, right? Speaker: Chris Carolan: Like We were talking about intent signals and there's so much power but also complexity inside of HubSpot right now. Speaker: Chris Carolan: How do we get to this how do we use them first of all. Speaker: Chris Carolan: And like instead of having to figure out like what am I going to use mergers and acquisitions for? Speaker: Chris Carolan: Like do I care about that? Speaker: Chris Carolan: Start putting stuff in this space and now you've got data agent right here and now whatever agent you want, uh, in the middle of your record, right? Speaker: Chris Carolan: And so this one is, you know, giving me a brief, um, uh, you know, theoretically related to this account. Speaker: Chris Carolan: Um and it's right in the middle of the record, right? Speaker: Chris Carolan: So, you know, I wanted to mention like Hub code as well. Speaker: Chris Carolan: Like if you haven't seen that, check out Dar Mes video. Speaker: Chris Carolan: But I've mentioned that because whether it's UI extensions or it's agents or it's a Hub code, like none of this stuff is going to work the way you want it unless your data is healthy. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Uh, it's connected the the context is unified. Speaker: Chris Carolan: Um, which I could have shown, I could show a very good example of why like what bad data creates uh, on the card above this. Speaker: Chris Carolan: Um, but like all of this cool stuff coming out, like if you don't have um your data model right and your data filled in and the team aligned, like we're still it doesn't solve any of the old problems in terms of team misalignment and, you know, internal dysfunction. Speaker: Chris Carolan: So, uh, again, rewarded by thinking in a unified customer review perspective. Speaker: Chris Carolan: Like if you just start to get all your context into Hubspot in an intentional way, you will continue to be rewarded with stuff Hubspot is doing. Speaker: Casey Hawkins: Mhm. Speaker: Chris Carolan: Right? Speaker: Chris Carolan: And this is just the latest example of that. Speaker: Chris Carolan: Um So very cool. Speaker: Chris Carolan: Uh, definitely want to do the unboxing with with Riley now. Speaker: Casey Hawkins: I was going to say, Riley, if you're watching this, which you're probably not, I have a new task coming your way. Speaker: Chris Carolan: Indeed. Speaker: Chris Carolan: Uh, it it just solves man, solves so many gaps. Speaker: Chris Carolan: Remember, folks, you probably already own the solution you're looking for in Hubspot and it might be agents in the middle of your CRM records. Speaker: Chris Carolan: Sometimes you just need to wake up to it. Speaker: Chris Carolan: Join us from our morning live at 7:30 a.m. Central. Speaker: Chris Carolan: Catch us anytime on Spotify, Apple Music or the Pfully HubSpot Updates blog. Speaker: Chris Carolan: Drop your biggest takeaway in the comments and let us know what capabilities you want to wake up to you next. Speaker: Chris Carolan: Until then, I'm Chris Carolan. Speaker: Casey Hawkins: I'm Casey Hawkins. Speaker: Chris Carolan: And this has been wake up custom platform. Speaker: Chris Carolan: Now go build something amazing. Speaker: Chris Carolan: Have a great day everybody. Speaker: [Music] Speaker: [Music] Speaker: Wake up customer platform. Speaker: It's time to start the day. Speaker: Discover all the value you already own, don't let solutions slip away. Speaker: Wake up custom platform, the tools are at your hand. Speaker: No need to sleep on capabilities that can help your business stand. Speaker: The answer is right before your eyes. Speaker: You just need to realize wake up customer platform and watch your business rise. Speaker: Wake up, wake up. Speaker: The platform's waiting for you. Speaker: Wake up, wake up. Speaker: See what your system can do.