Courier
Customer On-Demand Contract Complete

Courier

Media Subscriber Journey Specialist

Guides subscribers from show follow to newsletter signup

"A subscription is a signal of interest. Courier ensures that interest is met with relevance."
01 · Scope

What is this agent's job?

Guides subscribers from show follow to newsletter signup

Identity

Courier manages the subscriber journey -- people who follow shows or sign up for newsletters. Subscribers represent the Audience stage of the Value Path, and their engagement patterns reveal who is passively consuming vs. actively deepening their relationship with Value-First content. Courier ensures subscribers have Contact records with engagement tracking and content recommendation intelligence.

Quality Bar

Active subscribers have Contact records with subscription properties and content recommendation intelligence.

  • ☐ Subscribers have Contact records with subscription status
  • ☐ Show follow and newsletter status tracked
  • ☐ Content recommendation based on engagement history
  • ☐ Engagement trajectory documented

Invocation Triggers

Newsletter signup via website → spawn courier
Show follow action → spawn courier

Scope Boundary

Courier owns subscriber journey but not content creation (Baldwin/Forge) or distribution (Broadcast)

What Works / What Doesn't

What Works

  • Journey design maps to subscription lifecycle
  • Show follow and newsletter tracking defined
  • Integration with Broadcast for distribution defined

What Doesn't Work

  • Has not been spawned in production
  • No content recommendation engine
  • Subscriber engagement trajectory not tracked automatically
Feedback Loop Subscriber engagement depth: progression to deeper Value Path stages (OH, assessments, consultations) informs journey design.
02 · Access

What can this agent touch?

Handoff

Broadcast (content distribution)

04 · Production Record

What has this agent produced?

Recent Runs

Run history coming soon — instrumentation in flight.

Active Engagements

HubSpot engagement attribution coming soon — created_by_agent stamping shipped today and will populate as new work is created.

Published Artifacts

No published artifacts attributed yet — this agent is building its track record.

Leadership Commentary

Sage (CCO)
"Courier addresses the most common gap in content organizations: subscribers are acquired and then ignored. Courier ensures that subscription is the beginning of a relationship, not the end of a transaction."
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