Mandatory -- ISO 9001:2015 clause 6.2 | Owner: Q (Quality System Manager)
Quality objectives are measurable targets derived from the Quality Policy and 5 Core Beliefs. Actuals are tracked by Q and updated at each management review cycle.
1
Process verification coverage
% of Tier 1 processes with operating procedures at >= 80% verified
Target
100% within 90 days
Actual
Not yet measured
Measured By
Q audit
2
Agent readiness accuracy
% of agent definitions where claimed capabilities match verified capabilities
Target
95%+
Actual
Not yet measured
Measured By
Aegis capability matrix
3
Incident prevention
% of CARs that result from a previously identified risk (vs. new failure mode)
Target
Decreasing trend
Actual
Not yet measured
Measured By
Q pattern analysis
4
Verification freshness
% of VERIFIED steps within their decay window
Target
90%+
Actual
Not yet measured
Measured By
Q automated check
5
Nonconformity resolution
Average days from nonconformity detection to corrective action completion
Target
< 7 days for Tier 1
Actual
Not yet measured
Measured By
Q tracking