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The Four Unified Views

Unified Revenue View

Understand commercial health

Everyone making revenue decisions sees complete commercial reality—not optimistic pipeline, not historical accounting, but relationship-based truth.

THE PROBLEM

What We Actually Hear

Our pipeline looks healthy, but deals keep slipping. We can't figure out why.

Sales forecasts change every week. I have no idea what revenue to actually expect.

By the time we know a customer is unhappy, they've already decided not to renew.

Finance wants one set of reports. Sales wants different reports. Nobody agrees on what's real.

WHAT HASN'T WORKED

Failed Attempts

"Implemented revenue operations role"

→ Created coordination bottleneck

"Bought forecasting software with AI"

→ Garbage in, garbage out

"Integrated CRM with accounting system"

→ Doesn't solve expectation misalignment

Tools can't fix visibility gaps. Only unified data can.

THE SOLUTION

What It Actually Means

Everyone sees complete commercial reality—not sales' optimistic pipeline, not finance's historical accounting, but the complete picture of revenue health.

Sales sees

Customer health and usage patterns

Delivery sees

Deal commitments and expectations

Finance sees

Deal progression and confidence

Customer Success sees

Original deal context and promises

Leadership sees

Relationship-based revenue forecast

IN PRACTICE

Executive Team Meeting

With Unified Revenue View

Actual Revenue

$2.3M

High Confidence

$850K

At Risk

$600K

Focus:

"What should we do about at-risk segment?"

Without It

Three different reports:

CFO Report: Revenue recognition view

CSO Report: Pipeline view (optimistic)

CCO Report: Retention metrics

Focus:

Debating whose numbers are "right"

THE JOURNEY

Three Milestones

1

Foundation: "Revenue Visible"

Revenue lifecycle from first opportunity through renewal visible in one place.

2

Capability: "Revenue Smart"

Organization trusts unified data for decisions. Forecasts prove more accurate.

3

Multiplication: "Revenue Intelligent"

Revenue intelligence is a competitive advantage. Market differentiation.

THE BUILDING BLOCKS

Commercial Objects

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Deal

Opportunity tracker with confidence scoring

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Quote

Commercial terms and timeline

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Order

Fulfillment tracker

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Invoice

Billing document

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Payment

Financial transaction record

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Together

Complete visibility from signal to renewal

KEY VALUE INDICATORS

What to Measure

Don't Measure

  • Pipeline value without context
  • Win rate percentage alone
  • Deal count

Measure Instead

  • Forecast Variance Trend
  • Relationship Health Predictiveness
  • Early Intervention Success Rate

Focus on leading indicators (relationship health) not just lagging indicators.

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Understand Commercial Health

Unified Revenue View transforms forecasting and retention—from departmental guesswork to relationship-based intelligence.

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